Let me preface this by saying I (as regulars should know already) suffer from Generalized Anxiety. I also used to struggle with Social Anxiety but I think I've got that largely under control.
I now work in a very social setting that has me interacting with dozens of people on a daily basis. For the most part, I'm doing well. When people get in my face, I even manage to stand up for myself sometimes. But there's one person I still take shit from - the store manager.
She's very "fake nice". She can smile really wide and sound sympathetic and crack jokes like a "normal person" but she doesn't mean it. She has an attitude and I sometimes think she's Bipolar...
At the start, she snipped at me for wearing leggings but it was an honest mistake. Another girl had been wearing them so I was confused. I said as much and her response was a curt, "No." Totally shutting down the notion that someone else in the store was in fact wearing leggings, like I made it up...
We're supposed to call the MOD (manager on duty) when we get in, go on breaks, etc. so I did. I said, "Dasmi checking in, I'm in the back." Her response was a snarky, "Well I'm not so that's not going to help you." But I was just letting her know where I was in case she wanted me to meet her somewhere else...
Yesterday she got even nastier with me because I had been teaching a customer how to use our product for an hour or more (which is my job). She had apparently been trying to call me for "25 minutes" but I honestly didn't think to look at the phone. I usually don't get calls, I just get all the calls that come into the store, which I'll sometimes help answer if I'm free. But I wasn't so I didn't look, it didn't even register with me that the phone was buzzing in my sweater pocket.
But the way she proceeded through interrogating me seemed like she was trying to catch me in a lie. I said, "I didn't know who was calling." "*smart look* Dasmi. You have caller ID, how could you not know?" "Because I didn't think to check the phone at all..." "Well you never ignore the phone, even if it's a customer calling, you drop everything and answer, what if I had been trying to tell you the building was on fire?" <--- I wanted to say something smart to that last one but thought I should probably stay quiet... Mind you, the customer I had been helping liked me so much she repeatedly tried to buy me coffee or tea and even wanted to give me a gift card. Before she left she said my talents were wasted there and I should be a teacher. I don't get this kind of praise from my store manager but I do well enough on the floor that sometimes people even take my name just to remember me later or ask who they can talk me up to because I was so helpful.
Right after shredding me for not answering the phone, she says I can go home early if I want because our business is slow due to extreme weather conditions. I decide hell yeah and leave. She tells me, "Be sure to drive safe though!" :boggled:
Genuine mistakes made due to lack of training or inconsistent training are randomly met with hostility which makes me scared when she's on the premises. At one point, she had me so scared me over this whole phone nonsense that I answered one while with a customer and the customer yelled at me. Another manager in the store told me to ignore the store manager and stay with my current customer because they're face to face. But the store manager, if she catches you not answering, snips...
In addition to this snipping and swiping, she expects way too much. I have yet to complete my training, the other (nicer) managers have even said this. So I forget things, I haven't been keeping up with all my duties, because I haven't been given a chance to breathe. But the store manager snips at me - to which the other mangers say, "Ignore her." But it stings.
She also seemed mad at me when I was too sick to come into the store, something she seemed to bring up yesterday after yelling at me for the phone incident. She said she needed to check my attendance record to see if I had been late too many times. I hadn't but then she somehow worked her way to , "*valley girl voice* I know the weather is bad and people get sick but like come on people this is adult world." But I was so sick my doctor told me I couldn't go to work and even wrote me a note. I had strain A of the flu and a 103 degree temperature. I was in so much pain and coughing so bad I could barely stand it. And I think she's still pissy over it!
She's new and the other employees don't seem to like her much, either outright mocking her lack of scheduling abilities or telling me to ignore her orders because she doesn't know what she's doing. Another employee said no one likes her and she's not very nice. At the time I said, "I thought she was." And he said, "....I guess." Now I know what he meant...
Overall, she's the only thorn in my side but I don't know what to do. Do I even have cause to complain to someone at this point or am I just being oversensitive?
I now work in a very social setting that has me interacting with dozens of people on a daily basis. For the most part, I'm doing well. When people get in my face, I even manage to stand up for myself sometimes. But there's one person I still take shit from - the store manager.
She's very "fake nice". She can smile really wide and sound sympathetic and crack jokes like a "normal person" but she doesn't mean it. She has an attitude and I sometimes think she's Bipolar...
At the start, she snipped at me for wearing leggings but it was an honest mistake. Another girl had been wearing them so I was confused. I said as much and her response was a curt, "No." Totally shutting down the notion that someone else in the store was in fact wearing leggings, like I made it up...
We're supposed to call the MOD (manager on duty) when we get in, go on breaks, etc. so I did. I said, "Dasmi checking in, I'm in the back." Her response was a snarky, "Well I'm not so that's not going to help you." But I was just letting her know where I was in case she wanted me to meet her somewhere else...
Yesterday she got even nastier with me because I had been teaching a customer how to use our product for an hour or more (which is my job). She had apparently been trying to call me for "25 minutes" but I honestly didn't think to look at the phone. I usually don't get calls, I just get all the calls that come into the store, which I'll sometimes help answer if I'm free. But I wasn't so I didn't look, it didn't even register with me that the phone was buzzing in my sweater pocket.
But the way she proceeded through interrogating me seemed like she was trying to catch me in a lie. I said, "I didn't know who was calling." "*smart look* Dasmi. You have caller ID, how could you not know?" "Because I didn't think to check the phone at all..." "Well you never ignore the phone, even if it's a customer calling, you drop everything and answer, what if I had been trying to tell you the building was on fire?" <--- I wanted to say something smart to that last one but thought I should probably stay quiet... Mind you, the customer I had been helping liked me so much she repeatedly tried to buy me coffee or tea and even wanted to give me a gift card. Before she left she said my talents were wasted there and I should be a teacher. I don't get this kind of praise from my store manager but I do well enough on the floor that sometimes people even take my name just to remember me later or ask who they can talk me up to because I was so helpful.
Right after shredding me for not answering the phone, she says I can go home early if I want because our business is slow due to extreme weather conditions. I decide hell yeah and leave. She tells me, "Be sure to drive safe though!" :boggled:
Genuine mistakes made due to lack of training or inconsistent training are randomly met with hostility which makes me scared when she's on the premises. At one point, she had me so scared me over this whole phone nonsense that I answered one while with a customer and the customer yelled at me. Another manager in the store told me to ignore the store manager and stay with my current customer because they're face to face. But the store manager, if she catches you not answering, snips...
In addition to this snipping and swiping, she expects way too much. I have yet to complete my training, the other (nicer) managers have even said this. So I forget things, I haven't been keeping up with all my duties, because I haven't been given a chance to breathe. But the store manager snips at me - to which the other mangers say, "Ignore her." But it stings.
She also seemed mad at me when I was too sick to come into the store, something she seemed to bring up yesterday after yelling at me for the phone incident. She said she needed to check my attendance record to see if I had been late too many times. I hadn't but then she somehow worked her way to , "*valley girl voice* I know the weather is bad and people get sick but like come on people this is adult world." But I was so sick my doctor told me I couldn't go to work and even wrote me a note. I had strain A of the flu and a 103 degree temperature. I was in so much pain and coughing so bad I could barely stand it. And I think she's still pissy over it!
She's new and the other employees don't seem to like her much, either outright mocking her lack of scheduling abilities or telling me to ignore her orders because she doesn't know what she's doing. Another employee said no one likes her and she's not very nice. At the time I said, "I thought she was." And he said, "....I guess." Now I know what he meant...
Overall, she's the only thorn in my side but I don't know what to do. Do I even have cause to complain to someone at this point or am I just being oversensitive?
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